WELCOME TO FLINTIQ

Privacy Policy

• This website is owned and managed by Flintiq.com

• By visiting Flintiq.com website or any other websites operated by us or its affiliates you agree to accept the practices described in this Privacy Notice.

• You agree you will not access or attempt to access the Website other than through the interface that is provided by Flintiq.com unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Flintiq.com

• You agree not to access / attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers.

• You agree not involve in any activity that will disrupt, otherwise affects with the Website (or the servers and network which are connected to the Website). You agree that you will not duplicate, replicate, duplicate, sell, trade or resell the Website for any purpose.

• You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences including any loss or damage which Flintiq.com may suffer of any such breach.

• If you do not agree with our terms Privacy Notice, please refrain from using our Site. Request to you each time you visit our Site, kindly check the date of this Privacy Notice (appears above) and review any changes been made since your last visit here. As with all shopping websites, we collect personal information from you.

• We at Flintiq.com, understand the value of your privacy and your information kept protected, Our Privacy Policy describes generally in what way we manage your personal information and safeguard your right privacy.

YOUR ACCOUNT @ Flintiq.com

Users may be given the opportunity to register via an online registration form to create a User account, (“your Account,”) with Flintiq.com in order to access certain services / areas of the Website. Your user name and password are for your personal use only.

In addition to all other rights available to Flintiq.com including those lay down in these Terms & Conditions, Flintiq.com reserves the right, in its sole discretion, to terminate your account, refuse service to you or cancel orders.

If you use the Site, you are responsible for:

• Provide accurate and complete information at the time of registration of your Flintiq.com account, to the best of your knowledge.
• Creating the password at the time of registration. You also acknowledge and agree that we may rely on this password to identify you.

• Maintaining the confidentiality of your account and password and for restricting access of your computer, you agree to accept responsibility for all activities that occur under your account or password.

• Using this account for personal or individual use only.

• All use of your Account, regardless of whether you authorized such access or use, and for ensuring that all use of your Account complies fully with the provisions of these Terms of Service.

Prices

Base Currency
All fees, prices are in INDIAN RUPEES (INR). You might see prices/fees in your local currency based on standard currency exchange.
Changing of Prices

Flintiq.com prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales.

Prices of items not in stock or which are available for pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be notified and will have the option to cancel the order. We reserve the right to update prices displayed on the Website from time to time, they cannot be claimed against an order that has already been confirmed or delivered.

Typographical Errors

Flintiq.com strives for accuracy in all product’s descriptions, photographs, compatibility references, detailed specifications, pricing, links or any other product related information contained herein / referenced on our Website.

However due to human error, other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors.

In the event a product listed on our Website is labeled with an incorrect price due to typographical, informational, technical or other error, we shall at our own sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all hyperlinks to other websites from our website are provided as resources to customers looking for additional information and/or professional opinion.

We do not assume responsibility for the claims and/or representations made on these or any other websites.

Orders

Placing an Order

Placing an order can be done from the Website/ Mobile Application/Social Media Page. Should you place the order from Website, you need to be sure your personal data is correct and updated. Flintiq.com advises our loyal customers to proof read their order form numerous times before authorizing the order. We are neither responsible for sending e-mails to the wrong e-mail address nor sending parcels to wrong delivery address if the form is incorrectly filled.

Order Processing

Time Expect your orders to be processed within approximately 24-48 hours, provided items are in stock and no problems with payment verification. We do not guarantee same day-shipping. Orders are not processed on weekends and public holidays.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Flintiq.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Order Acceptance Policy

Receipt of an electronic or other form of order confirmation does not imply our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Flintiq.com reserves the right, at any time after receipt of your order, to accept / decline your order for any reason.

Order Acknowledgement

Flintiq.com will keep you up-to-date of your order status via e-mail. All tracking information will be emailed to your registered email-ID once your order is processed/ changed its status. You may also acquire your order status and other live updates by logging in to your account on our Website.

Modification of Orders

User may request a change to the order placed, provided the order has not already been charged to your account. Please email us during Flintiq.com’s working hours of operation to request a change of your order. Kindly have your sales order (SO) / Customer Number ready for improved support.

Cancel Orders

You may request for order cancellation, on condition that the order has not already been processed and shipped. Use this guide to cancel your order.

Products

Product Images
All product images are for illustrative purposes only which may differ from the actual product due to product enhancement. Due to differences in monitors, colors of products may also appear different to those shown on the Website/Mobile Application.

Product Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.

Invoice

Product Details
The order form filled online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. Digital copy of each invoice is registered in Flintiq.com secure and encrypted data base.

Security

Product Details

Flintiq.com will take all reasonable precautions to ensure the security of any payment details included in your order however, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security, please contact support@Flintiq.com.

Disputes

Disputes If any dispute, claim, controversy or difference (including in relation to any tortious/ statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.

In an event that a Dispute has not been settled amicably by the related parties by the end of such thirty (30) calendar day period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre which rules ("Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the Dubai court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the Dubai Court), the sole arbitrator shall be appointed by the Dubai Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE.

The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Flintiq.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Flintiq.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.

LIMITATIONS OF LIABILITY

In all circumstances Flintiq.com's maximum liability is limited to the purchase price of the products sold. Flintiq.com shall not, under any circumstances, be liable upon a claim or action in contract, wrongdoing, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit.

Flintiq.com shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not Flintiq.com has been made aware of the possibility of such claims or damages.

If you are displeased with the Website, any content or materials on it, your sole exclusive remedy is to terminate your use of it. Further, you agree that any unauthorized use of the Website or its services as a result of your negligent act or lapse would result in irreparable injury to Shoonuae.com we shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.

Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products or cancel the order with / without consent of the customer.

Flintiq.com reserve the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, incase of paid order we still reserve this right as long as paid amount is returned in full.

PAYMENT

Flintiq.com currently offers COD (“Cash on Delivery”) payments and PayPal. However, Cash-On-Delivery option is only applicable within United Arab Emirates. In order to protect the website visitors to the best of our knowledge, Flintiq.com implements several security policies and certificates. These layers of protection could be by-passed if the user’s computer is/was infected with a virus or malicious software.

Flintiq.com or its associated partners, employees cannot be held responsible in such a scenario or circumstance.

Flintiq.com reserves the right to refuse a delivery or honor an order from a Customer who has not paid part / the totality of a previous order or with whom a litigious dispute is in progress.

Flintiq.com also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

Customer Service

Should you have any queries, questions, comments, concerns regarding the Website and/or Services, customer service may be contacted at any time via contact@Flintiq.com. We try to return all customer service inquires within forty-eight (48) business hours.

Feedback

User may have the opportunity to provide reviews, suggestions, ideas, feedback, (hereinafter, collectively, “Feedback.”) Should you so provide such Feedback you grant us sole ownership of the same, which includes without limitation the right for us or any Third Party we designate, to use, copy, transmit, excerpt, publish, distribute, publicly display, publicly perform, create derivative works of, host, index, cache, tag, encode, modify and adapt (including without limitation the right to adapt to streaming, downloading, broadcast, mobile, digital, thumbnail, scanning or other technologies) in any form or media now known or hereinafter developed. All such Feedback shall be treated as non-confidential.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the content submitted by you, you hereby declare that:
a. User do not require that any personally-identifying information be used in connection with the content, or any derivative works of or upgrades or updates thereto;
b. User have no objection to the publication, use, modification, deletion and exploitation of the content by us or our licensees, successors and assigns;

c. User forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the content;

d. User forever release us, and our licensees, successors and assigns, from any claims that you could otherwise assert against us by virtue of any such moral rights. User also permit any other User to access, view, store or reproduce the content for that Users personal use.

e. Flintiq.com reserves the right to modify or delete your feedback, if it contains the content against Flintiq.com or its affiliated business partners. User also agree not to use any self-styled name or fake identity to post feedback. We will delete feedback from virtual accounts and might take legal action against the feedback poster.

Nonetheless the foregoing, user acknowledge that your Feedback may contain concepts, ideas, materials, proposals, suggestions and the like relating to Website or its enterprises, (hereinafter your “Ideas.”) With respect to your Ideas you acknowledge that:

a. we receive numerous submissions from many parties and/or may have independently developed and/or considered ideas similar to your Ideas, and that our review of your Ideas is not an admission of novelty, priority or originality;

b. our use of any ideas similar to your Ideas, whether based on your Feedback or Submissions, provided to us by Third Parties, or independently developed or considered by us, shall be without obligation to you.

Updates

Flintiq.com may from time to time modify or change the Terms. Revised Terms will govern your future use of our Website, so we strongly suggest that you visit and review our Terms periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site.

Return Policy

To claim a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. Should the Product(s) be under warranty, then you can claim for Return based on the following conditions:

• Customer can claim Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).

• After the 3 days of the delivery, Product(s) may only be repaired as per the Repair Policy.

• Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.

• Amount of the Return only covers the amount of Product(s) purchased.

• Shipping and payment processing charges are non-refundable.

• If a coupon, discount, special offer was part of the original order, the amount will be deducted as well.

• Returns will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice. Please refer to the Coupon Usage Policy.

• Please note that claimed item(s) needs to be received by customer within 30 days from the time it is ready to be returned by Flintiq.com. In the event customer does not receive the item(s) (in instances like customer’s number not reachable or customer is not willing to take the item back), Flintiq.com shall dispose the item and will not be liable for it.
Return Process

If the Product(s) is qualified for the Return, then please follow the below process to claim for a Return:
9. Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference

10. Review: Our support team will review the case and approve the Return if qualified

11. You can file multiple complaints for different products received under one order, however, pickup charge is applicable on all subsequent complaints filed after the first one.

12. Pickup Process: Once the complaint is approved, the product pickup process will start.

13. Within INDIA: The Product(s) will be picked up by our delivery team for Indian customers

i. There will be no pickup charges if Return claim has been raised within 7 days (168 hours) from the time of delivery.

ii. Pickup charges will be applicable if the Return claim is made after 7 days (168 hours) from the time of delivery

iii. Pickup request if cancelled for any reason can be rescheduled once on request without any additional charges, however, if 2nd pick up request is cancelled, claim ticket will be auto closed.

iv. All shipments need to be delivered to our warehouse within 15 days from the date when the ticket is created. In the event, the item(s) is not received, the complaint ticket would need to be closed.

14. Inspection Process: After receiving the Product(s), it is sent for inspection:

• Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.

• Not Approved: For products returned in damaged condition or without complete accessories or box - item(s) to be returned to the customer